Legal
Subscription Terms
These Subscription Terms govern all paid subscriptions, free trials, introductory offers and subscription-based add-ons offered in TENTAVA. They supplement the TENTAVA Terms of Use and End-User Licence Agreement. If the documents conflict on a subscription-specific issue, these Subscription Terms apply; mandatory law always prevails.
1. Scope and agreement
These Subscription Terms (the “Subscription Terms”) form a binding agreement between you and KITAV Vuong (“KITAV”, “we”, “us” or “our”) for paid access to the Tentava mobile application and related services (“TENTAVA”). They apply to subscriptions, premium plans, introductory offers, free trials and recurring add-ons purchased through TENTAVA on Apple platforms.
By confirming a subscription purchase or starting a trial, you agree to these Subscription Terms and the TENTAVA Terms of Use. The subscription transaction is also subject to the purchase information shown by Apple and the applicable Apple Media Services Terms and Conditions. If you do not agree, do not confirm the purchase or trial.
The agreement regarding TENTAVA and its subscription features is between you and KITAV. Apple provides the in-app purchase, payment and subscription-management infrastructure and may act in the transaction as stated in its terms and applicable law.
2. Subscription products
TENTAVA may offer the free Core plan and paid Pro and Peak subscriptions. A paid Coach Add-on may provide additional coaching functions and may be billed separately. Available plan names, feature entitlements, athlete limits, billing periods, currencies, prices, taxes, trial eligibility and other purchase conditions are those displayed to you before confirmation.
Depending on the offer, paid subscriptions may be available with monthly or annual billing periods. Plan availability and features may vary by country, storefront, device, operating-system version and account eligibility. A Tentava account is required to use subscription features.
A subscription grants access only to the features included in the purchased plan for the active entitlement period. It does not transfer ownership of TENTAVA, its software or content. Subscription features remain subject to the licence and acceptable-use rules in the TENTAVA Terms of Use.
3. Purchase, payment and taxes
All subscriptions and recurring add-ons offered in the iOS application are purchased through Apple In-App Purchase. Payment is charged to your Apple Account when Apple confirms the purchase, or when a free or introductory period converts to a paid subscription as disclosed before confirmation.
Apple manages payment authorisation, payment-method validation, recurring charges, receipts, applicable tax handling and currency conversion under its systems and terms. KITAV does not receive or store your complete payment-card details. Your Apple receipt and Apple subscription status are used to verify entitlement in TENTAVA.
You are responsible for keeping a valid Apple payment method and accurate billing information. Prices shown before confirmation include or exclude taxes as indicated by Apple for your storefront. Bank, card, carrier, foreign-exchange or internet charges imposed independently by third parties remain your responsibility.
4. Seven-day Peak free trial
Where displayed to an eligible user, a Peak subscription begins with a seven-day free trial. Apple displays the trial duration, trial end date, selected billing period and price payable after the trial before you confirm the offer. Eligibility may depend on your Apple Account, prior subscriptions or offers, subscription-group history, storefront and Apple’s rules.
Unless you cancel through your Apple subscription settings before the cancellation deadline shown by Apple, the trial automatically converts to the selected paid Peak subscription when the seven-day period ends. Apple then charges the price shown at confirmation and the subscription continues to renew automatically under section 5.
Deleting TENTAVA, deleting your Tentava account, signing out, not using Peak or withholding or withdrawing consent for optional AI processing does not cancel the Apple trial. The commercial trial does not replace or shorten any mandatory withdrawal, refund or consumer right.
5. Automatic renewal
Unless cancelled, each auto-renewable subscription renews at the end of the current billing period for a further period of the same duration at the applicable renewal price. Apple charges your Apple Account within the renewal timing stated by Apple for your storefront.
Automatic renewal continues until you cancel it, Apple or KITAV ends the subscription, the product is discontinued, payment cannot be completed, or another event stated in these Subscription Terms or mandatory law occurs. The exact renewal date and current status shown in your Apple subscription settings control Apple’s billing schedule.
6. Managing, changing and cancelling
You can view, manage or cancel your subscription through your Apple Account subscription settings. Cancellation turns off future renewal. Unless Apple or mandatory law states otherwise, access continues until the end of the already paid billing period and no further renewal charge is made.
Deleting the App or your Tentava account does not cancel an Apple subscription or trial. To prevent future charges, cancel through Apple separately. If you delete your Tentava account while an entitlement remains active, access may not be usable because a Tentava account is required; this does not by itself create a refund right beyond Apple’s rules and mandatory law.
Upgrades, downgrades and moves between Pro and Peak take effect, and may be charged or credited, at the time determined and shown by Apple. A downgrade may reduce access when it becomes effective. The Coach Add-on may require a qualifying base plan where this is disclosed before purchase.
If you reinstall TENTAVA or use another compatible Apple device, you may use the in-app restore-purchases function where available. Restoration requires the Apple Account associated with the purchase and the Tentava account to which the entitlement is validly linked. Restoration does not create a second entitlement or transfer a subscription between unrelated Tentava accounts.
7. Prices and price changes
Subscription prices are displayed by Apple and may vary by country or region, currency, tax treatment and storefront. The price, billing period and trial or introductory conditions presented immediately before purchase form part of your order.
KITAV may change future prices, plan structures or available offers to the extent permitted by law and Apple’s platform rules. A new price does not apply retroactively to a completed billing period. For an existing auto-renewable subscription, Apple will provide any notice, preserved-price treatment or request for consent required by its rules or applicable law. If required consent is not provided, the subscription may not renew at the higher price.
8. Introductory and promotional offers
KITAV may offer introductory prices, promotional offers, offer codes or other limited-time subscription terms where permitted. The applicable price, duration, renewal terms and eligibility conditions are displayed before confirmation.
Unless the offer states otherwise, an introductory or promotional period automatically converts to the standard subscription price then shown and renews automatically unless cancelled before the relevant deadline. Eligibility and redemption may be limited by Apple Account, prior use, subscription group, country, date, code availability or other disclosed conditions. Offers have no cash value and may not be transferred, resold or combined unless expressly allowed.
9. Billing failure, grace period and entitlement status
If Apple cannot complete a charge, Apple may retry billing and may apply a billing grace period where enabled and available. During a grace period, Apple may continue to report an active entitlement while attempting recovery. If recovery fails, the subscription may expire and paid access may end.
Entitlement activation or restoration may occasionally be delayed by Apple receipt processing, network conditions or account mismatches. Use Restore Purchases and confirm that you are signed in with the correct accounts. If the problem continues, contact info@kitav.ch with non-sensitive purchase details. Do not send complete card information or account passwords.
10. Access to paid features
Paid access begins when Apple confirms an active entitlement and TENTAVA successfully verifies it. Access ends when the entitlement expires, is refunded or revoked, or when access is lawfully suspended or terminated under the TENTAVA Terms of Use.
Peak purchase does not itself constitute consent to send health- or fitness-related data to an external AI provider. AI Training Review, AI Weekly Summary and any other feature identified in the consent screen require a separate, voluntary opt-in. If you decline or later withdraw that consent, the affected AI features are unavailable or disabled, but the Peak subscription and its other included features continue until separately cancelled.
A coach subscription or Coach Add-on does not certify a user as a coach, guarantee athlete connections or create an employment, agency, medical or professional relationship with KITAV. The feature and athlete limits displayed for the purchased entitlement apply.
11. Changes to paid features
KITAV may update, improve, replace or discontinue subscription features for security, legal, technical or product reasons. We will not use this clause to remove a material paid feature arbitrarily during a current billing period.
Where a change materially and adversely affects an ongoing paid digital service, KITAV will provide reasonable advance notice where required and any mandatory right to retain access, cancel, terminate, receive a proportionate price reduction or obtain a refund. Minor improvements, security changes and changes that do not materially reduce the purchased service may be implemented without individual consent where permitted.
12. Suspension and discontinuation
KITAV may restrict subscription features where reasonably necessary to protect users or TENTAVA, investigate fraud or a material Terms violation, comply with law, respond to security or technical risks, or address an invalid or refunded entitlement. Except where immediate action is necessary or prohibited by law, notice, reasons and an opportunity to remedy or appeal will be provided where required.
If KITAV permanently discontinues a paid subscription product, we will coordinate the subscription status through Apple and provide notice and any refund, termination or continued-access remedy required by mandatory law. Suspension caused by your material breach does not entitle you to a refund except where mandatory law provides otherwise.
13. Refunds, withdrawal and conformity rights
Apple bills and processes App Store subscription transactions. Refund requests for those transactions should be submitted through Apple’s Report a Problem service or the support route provided for your storefront. KITAV does not independently return Apple-processed payments, but will provide information reasonably needed to resolve a valid request and will comply with mandatory law.
Except where Apple’s rules or mandatory law provide otherwise, cancellation is effective at the end of the current paid period and no partial or prorated refund is due for unused time. This limitation does not apply where a digital service is not in conformity, a material adverse change creates a termination right, a charge was unauthorised, or another non-waivable remedy applies.
Consumers in the EU/EEA and United Kingdom may have a statutory 14-day right to withdraw from a distance contract, subject to the rules and exceptions for digital services and performance begun at the consumer’s request. For an App Store purchase, submit the request through Apple where Apple handles the transaction, and contact KITAV if assistance or a remedy from KITAV is required. Starting or using a subscription during a withdrawal period affects rights only where the conditions imposed by mandatory law—including required information, request and acknowledgement—have been satisfied.
EU/EEA consumers also retain mandatory rights if a continuously supplied digital service is not in conformity, including appropriate correction, price reduction or termination remedies. United States state-law rights concerning automatic renewal, cancellation, refunds and unfair practices remain unaffected. Swiss consumers retain all mandatory rights under Swiss law; Swiss law does not generally provide a universal cooling-off period for ordinary online purchases.
14. Territory and availability
Subscriptions may not be available in every country or region. Prices, currencies, taxes, billing periods, offers, payment methods, renewal notices and cancellation flows may differ by Apple storefront and local law. You may purchase only through a storefront and payment method you are authorised to use.
Moving country or changing Apple storefront may affect renewal, currency, availability and the ability to restore or change a plan. Apple’s displayed instructions apply to the storefront transition. KITAV does not guarantee that the same subscription product or price remains available in every territory.
15. Relationship to Apple
Apple is responsible for operating its in-app purchase and subscription-management systems. KITAV, not Apple, is responsible for TENTAVA, its subscription features, maintenance and support, product claims and legal compliance, except to the extent Apple’s own terms or mandatory law state otherwise.
These Subscription Terms are concluded between you and KITAV, not Apple. Apple and its subsidiaries are third-party beneficiaries of the Apple-specific provisions and may enforce those provisions against you. Nothing in these Subscription Terms conflicts with Apple’s applicable Usage Rules or limits rights that Apple or mandatory law grants you.
16. Mandatory consumer rights and regional terms
Nothing in these Subscription Terms excludes or limits a mandatory consumer, warranty, digital-service conformity, withdrawal, refund, cancellation, price-notice, automatic-renewal, jurisdiction or other right that cannot lawfully be waived. If mandatory law conflicts with these Subscription Terms, that law prevails to the required extent.
These Subscription Terms are governed by substantive Swiss law, excluding conflict-of-law rules. If you are a consumer, this choice does not deprive you of mandatory protection under the law of your habitual residence. Any forum provision in the TENTAVA Terms of Use applies only where legally permitted; consumers retain every court or remedy available under mandatory law.
No mandatory arbitration agreement applies. United States users do not waive any right to participate in a class, collective or representative action that applicable law permits.
17. Changes to these Subscription Terms
KITAV may update these Subscription Terms to reflect changes in subscriptions, Apple rules, law, security or TENTAVA. The current version and effective date will be available in TENTAVA and on tentava.app. We will provide reasonable advance notice of material changes where required.
Renewed active agreement will be requested where required by law or where a change materially alters the essential subscription bargain and cannot validly take effect by notice alone. Changes do not retroactively reduce rights or remedies accrued under an already completed billing period.
18. Contact
For questions about plan features, entitlement verification or these Subscription Terms, contact:
KITAV Vuong
Email: info@kitav.ch
Website: tentava.app
For billing charges, renewal dates, cancellation, payment methods or Apple-processed refunds, also use the subscription-management or support channels provided by Apple for your storefront.